CareFirst– Support System Technician, Federal Employee Program

Job Title: Support System Technician, Federal Employee Program

Location: Washington, DC

Career Band: BDII

Job ID #: 9729
PRINCIPAL ACCOUNTABILITIES: Under the direction of the Manager of Work Area Services the incumbent’s accountabilities include, but are not limited to, the following:

Aptitude and ability to learn the configuration and support of desktop environments, to include  laptops, blackberries, iPhones and iPads.

Assisting and learning how to support SBPASC end users on a variety of issues, and helps to resolve technical problems prompt and effective troubleshooting skills.

Assist with tier 2 support for SBPASC client devices and Operating Systems and diverse business and technical users hardware and software applications, networked printers, laptops, iPhones and iPads.

Assist with Interfacing with internal and external customers on an ongoing basis to ensure installed systems and applications are performing as required to meet the business objectives of the FEPOC

Expand technical and business knowledge through reading, research, on-the-job training, and classroom training.
This position is subject to a Level 6C security requirement which includes but is not limited to, information confidentiality, HIPPA, Sarbanes Oxley and code of conduct policies.


Required:  Entry-level position requiring a high school diploma and 0-2 years of related experience.  The candidate must possess the ability to retain information and desire to learn and advance in the current position.  Knowledge of Windows Operating Systems a plus.  Basic understanding/experience with Microsoft Office products

Abilities/Skills:  Experienced oral and written communication skills.  The candidate must possess the ability to interpret new, complex technologies and how these new technologies can be leveraged to benefit the department’s new business strategies and initiatives.  Willingness and aptitude to learn desktop hardware, Windows OS, Citrix on the desktop, Email clients, iPads, iPhones, printers and laptops.  The candidate possesses the ability to work independently and in a team environment.  Willingness to learn virtualized desktop technologies and the willingness to help implement them.

Preferred Skills:
Basic knowledge of hardware and software support is preferable.

PHYSICAL DEMANDS:  The physical demands described here are representative of those that must be met by an employee to perform the essential duties and responsibilities of the position successfully.  Requirements may be modified to accommodate individuals with disabilities. The employee is primarily walking or standing as required.    The hands are regularly used to write, type, key and handle or feel small controls and objects.  The employee must frequently talk and hear. The functions of this position may also require physical activity such as bending, stooping and kneeling, as well as lifting equipment of weights up to 60 lbs.

Department: Work Area Services

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer.  It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Actual salary will be based on relevant job experience and work history.

Please visit our website to apply:

PeopleSoft/Self Service/Recruiting

Note:  The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.

Must be eligible to work in the U.S. without Sponsorship

Please apply before: 5/3/2017



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