Arlington County–Deputy Treasurer for Operations

Office of the Treasurer

Salary Range: $80,974.40 – $123,635.20 Annually

Closing Date: 4/20/2017
An Equal Opportunity Employer/Reasonable Accommodation upon Request

Work Location: 2100 Clarendon Blvd., Arlington *METRO-accessible*
This position is an appointee reporting to and serving at the pleasure of the Treasurer, an elected official accountable to the citizens of Arlington. The Deputy Treasurer for Operations provides leadership to the Operations Division and management of its daily operations, including the management and staffing of two phone queues that receive over 40,000 calls per year. The Operations Deputy directs the division’s activities to achieve the goals set forth by the Treasurer. Additionally, the Deputy Treasurer for Operations is part of the Treasurer’s senior management team and contributes to office-wide planning, goal-setting and management.


Manage the daily operations of Operations Division
 Oversee the performance and career development of 17 full-time employees;
 Directly manage and coach the Assistant Deputy for Operations;
 Make all hiring, disciplinary and termination recommendations for the division.
Develop and oversee procedures for the billing, receipt and proper application of tax payments
 Develop, implement and maintain billing procedures in accordance with State Code and County ordinance;
 Manage billing processes for the printing and mailing of 230,000 bills and 180,000 decals annually;
 Develop, implement and maintain payment procedures in accordance with State Code and County ordinances;
 Manage payment processes for the receipt of nearly one billion dollars annually, so as to deliver the highest level of customer service while also achieving the lowest possible level of delinquency;
 Manage payment process to ensure that payments are properly applied to customer accounts and the County’s general ledger;
 Monitor internal controls for the Operations Division’s activities;
 Monitor and evaluate the overall effectiveness and efficiency of billing and payment procedures;
 Initiate and implement organizational or system improvements when necessary to meet objectives.
Develop goals and objectives for the Operations Division
 Develop and monitor individual work unit goals throughout the division;
 Develop and monitor the Operations Division budget and workload measures for the County and State Compensation Board budgets.
Prepare and Analyze Reports
 Design, prepare and present to the Treasurer internal statistical reports covering all Operations Division responsibilities;
 Identify and investigate changing business trends or anomalies in the data and reporting;
 Provide statistics to support the preparation of County’s and Treasurer’s Office’s annual budgets;
 Prepare and present all reports required of the division, including reports to the County Board, reports to other County departments, reports to State agencies, and reports for inclusion in publications for citizens.
Contribute to the Overall Management of the Treasurer’s Office
 Confer regularly with other deputies;
 Advise the Treasurer on office policies.
 Lead the selection of, and oversee the work of, vendors and consultants, including software and print vendors and external payment receipting sources;
 Respond to inquiries from citizens, County Board members and other state and local officials;
 Intervene in and respond to customer service issues as necessary;
 Consult and collaborate with other local Treasurers and Finance Departments on payment receipting issues.
 Serve in the Treasurer’s place when required;
 Represent the Treasurer’s Office at public meetings when required;
 Carry out other duties as assigned by the Treasurer.

Minimum qualifications: Bachelor’s degree is required, plus experience in general management, working with complex computer systems, handling personnel issues, customer service, public contact and communications.

Substitution: Additional qualifying experience may be substituted for the education requirement on a year-for-year basis.

Desirable: Preference may be given to candidates with a Master of Business Administration degree (MBA) or significant experience in one or more of the following:
a) Experience monitoring and evaluating the work of professional and clerical staff;
b) Experience managing process improvement;
c) Experience in the receipt of local government revenue;
d) Experience monitoring and evaluating customer service processes;
e) Experience designing, implementing and monitoring internal controls.
Each section of the application must be completed. A resume should also be attached; however, it will not substitute for the completed application.
Completion of the Supplemental Questionnaire is a requirement of the application process. Do not respond with “see resume” to any question. Incomplete applications will not be considered.
The Operations Division is comprised of two functional areas: Customer Service and Management Information and Billing.
Customer Service
 Processes all directly remitted County revenue and provides the associated face-to-face customer service required to help customers understand their obligations and resolve problems.
 Processes payments received by other County departments and agencies.
 Transmits payment files for nightly posting to the accounts receivable files and County general ledger.
 Provides frontline County services, by, among other activities, issuing County vehicle decals and dog licenses and accepting applications and payments for residential zone parking permits.
 Provides support for the Arlington County on-line payment portal (CAPP), including:
• Telephone, email, and face-to-face customer service;
• Creates and maintains customer accounts including address maintenance, account consolidation and real estate tax account set up.
• Coordinates with the software vendor to ensure optimum functionality of CAPP.

Management Information and Billing
 Maintains the accounts receivable files for all County taxes and adjusts those accounts to assess and abate late payment penalties, resolve payment posting problems and process customer refunds;
 Reconciles the accounts receivable files to the County’s general ledger;
 Performs and coordinates updates to handle real estate tax exemptions and deferrals, new construction tax billing, and other real estate issues;
 Coordinates with other County agencies and outside vendors to produce timely and accurate tax bills;
 Manages programs for processing payments though lockbox services and alternative customer payment options.

To Apply: Please send completed application, cover letter and resume to:; use subject line “Deputy Treasurer for Operations.” Each section of the application must be completed. The resume does not substitute for the completed application.
The examination for this position may include one or more of the following: (1) evaluation of training and experience; (2) written and oral examination; (3) performance test; (4) personal interview; and (5) physical examination.
Applicants with disabilities may request reasonable accommodation during the selection process. Please call 703-228-0591 (voice) or 703-228-4613 (TTY).
Competitive benefits and salary commensurate with education and experience. Salary range $80,974.40 – $123,635.20.
For immediate hire; closing date April 20, 2017. Open until filled. Intake of applications on-going. Interviews scheduled on-going. Not everyone who applies will receive an interview.


County Application 10-2015


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