Network Operations Analyst II
The College Board is looking for a hard working team player for our Network Operations Center (NOC) team. The Network Operations Analyst II will be located in our Reston, VA Office.
Founded in 1900, the College Board was created to expand access to higher education. Today, we are a mission-driven, not-for-profit membership organization made up of over 6,000 of the world’s leading colleges, schools, and other educational organizations. Through our programs and initiatives we challenge all students to own their future by practicing hard and taking advantage of every opportunity they earn.
The key responsibility of the NOC Analyst II is to support all enterprise-wide monitoring and incident management and resolution activities. The primary duties of the NOC Analyst II are to provide resolution of system/application failures or degradation, to coordinate all required resources for applying fixes to recurring incidents and issues, and to initiate processes and procedures for ongoing application performance monitoring and tuning.
- Responsible for incident management and monitoring operations within the NOC (Network Operations Center).
- Act as first tier in identifying production related incidents and problems. This includes detection of system, application, or performance degradation or unavailability. Also, track and report on the resolution of any system or application issues.
- Escalate outage and other production interruptions to appropriate individuals/groups.
- Employ production monitoring tools to ensure that all systems & applications are running and have as close to 100% availability as possible. These tools include HP BAC, SiteScope, SolarWinds, custom scripts, monitors, and related toolsets.
- Provide production status reports to appropriate departments within The College Board and vendors as required.
- Maintain production incidents and problems log. Maintain, on a daily basis, detailed records and tickets of all production-related events and incidents including information related to root cause and resolution actions.
- Act as central point of contact for production related incidents & problems and provides detailed and immediate notification and updates to key individuals and groups within The College Board.
- Act as a point of contact for resolution of any vendor or partner related issues. This includes but is not limited to: WAN outages or degradation, vendor outages or interruptions, and service defects or failures.
- Bachelor’s degree preferred
- 1 to 3 years of progressively responsible, directly related monitoring and operations experience
- 3 years combined Windows & Unix/Linux experience
- Ongoing contacts & relationships with diverse IT groups
- Strong problem solving and analytical skills
- Willingness/ability to work off-shifts (evening, night-time, weekend)
- Enterprise level application monitoring experience
- General technical skills and experience related to various platforms/areas: WebLogic, Oracle, Apache, NetApp (or relevant storage vendor), Network & LAN/WAN, Hardware (Server level), OS (Linux, Windows).
- Experience with some monitoring systems/tools (HP BSM/BAC, SiteScope, SolarWinds).
- Experience in interaction amongst various internal groups (Tier II and Tier III, DBA’s, software developers, program managers, etc.).
- Strong oral and written communications skills.
- Good problem solving ability and exercises sound judgment
If you are interested in joining the College Board and you meet our qualifications, we encourage you to apply by following the link below to send us your resume and a brief introductory cover letter that includes salary expectations.
We offer our employees an outstanding benefits package which includes 4 weeks of paid time off, a generous retirement plan, tuition reimbursement and ongoing professional development and training.
The College Board’s mission is to connect students to college success and opportunity. We are a not-for-profit membership organization committed to excellence and equity in education. Among our best-known products are the SAT®, PSAT/NMSQT®, and Advanced Placement Program®.
The College Board is committed to diversity in the workplace and is an Equal Opportunity Employer. The College Board participates in E-Verify, a service of DHS and SSA, where required. Please understand that only qualified applicants will be contacted.