ARLINGTON COUNTY, VIRGINIA
HUMAN RESOURCES DEPARTMENT
TREASURY SPECIALIST II – COLLECTOR
Office of the Treasurer
Salary Range: $40,560 – $61,963 Annually
Closing Date: 3/3/2017
An Equal Opportunity Employer/Reasonable Accommodation upon Request
Work Location: 2100 Clarendon Blvd., Arlington *METRO-accessible*
The Arlington County Treasurer’s Office is accepting applications for the following employment opportunity: Treasury Specialist II – Collector.
Full-time position within the Compliance Division of the Arlington County Treasurer’s Office. This position is for a delinquent debt collector on our call center team. This employee performs a variety of customer service and administrative duties. This position requires excellent oral and written communication skills, computer proficiency and excellent customer service skills.
- Contacting debtors regarding delinquent accounts
- Resolving taxpayer issues by telephone, written correspondence and in person
- Answering telephones in a call center environment
- Explaining tax policy and regulation to customers
- Conducting skip traces
Minimum Qualifications: High school diploma or the equivalent, plus two years of administrative support experience. Excellent communication skills. Moderate computer skills are required.
Substitution: An Associate’s degree (or successful completion of 60 semester hours or 90 quarter hours) in any field may be substituted for up to one year of experience. A Bachelor’s degree may substitute for 18 months of required experience.
- Bilingual (English-Spanish)
- Experience using a wide range of software programs, specifically Microsoft Office Suite or similar software
- Experience working directly with the public explaining policies, regulations and / or tax regulations to customers
Each section of the application must be completed. A resume may be attached, however, it will not substitute for the completed application.
The examination for this position may include one or more of the following: (1) evaluation of training and experience; (2) written and oral examination; (3) performance test; (4) personal interview; and (5) physical examination.
Applicants with disabilities may request reasonable accommodation during the selection process. Please call 703-228-0591 (voice) or 703-228-4613 (TTY).
To Apply: Please send completed application and cover letter to: firstname.lastname@example.org; use subject line “Treasury Specialist II – Collector.”
For immediate hire; closing date March 3, 2017. Open until filled. Intake of applications on-going. Interviews scheduled on-going. Not everyone who applies will receive an interview.