CareFirst– Senior Project Manager

Job Title: Senior Project Manager

Location: Washington, DC

Career Band: BDB

Job ID #: 9478

PRINCIPAL ACCOUNTABILITIES:

The Project Manager, Organizational Change Management (OCM), will support the OCM Program Director in developing and executing all of the activities within the CareFirst OCM Competency Center – including Executive Sponsorship, Strategic Communications, Stakeholder Engagement, Process Enablement, Operational Readiness, and Training activities.

This position will oversee and manage all organizational change management activities for each phase of the project life-cycle process on various CareFirst Corporate Initiatives (CIs) and internal PMO initiatives from conception/initiation through closing, in order to help corporate initiatives be embraced, adopted, and used.

Under the general supervision of the OCM Program Director, this role will be critical to the development and execution of complex and strategic organizational change management capabilities at CareFirst. Along with the OCM Program Director and other OCM practitioners, this individual will be responsible for interacting with senior level management from all areas of the company to provide organizational change management and business readiness functions as it relates to medium and large scale enterprise programs.

The following list includes the position duties but are not limited to:

Organizational Change Management Competency Center Support

  • Support the OCM Program Director to maintain the yearly goals of the OCM Competency Center. Responsibilities include:
  • Support the development, maintenance, and execution of the OCM Competency Center structure, core framework, and templates
  • Evaluate organizational change management needs for CIs
  • Support the development and execution of TOS senior executive level communications
  • Work with associate communications, provider relations, corporate training, and Strategic Business Units (SBU) training departments to help coordinate OCM Competency Center objectives and activities
  • Work with team to develop strategic partnerships with outside vendors and consultants to incorporate industry best practices, trends, processes, and products and services into current OE/OCM strategies

Corporate Initiative Organizational Change Management Planning

  • Help plan and scope Organizational Change Management (OCM) activities needed for various CareFirst CIs. Responsibilities include:
  • Work with TOS and Business Leadership to help scope change management activities needed on various CIs
  • Help identify the appropriate vendor team (as needed) and review proposed statements of work
  • Work with OCM Lead on each CI to make sure deliverables are completed on time
  • Work with corporate communications, provider relations, and training departments to help enable the CI OCM Team to be successful

Oversee and Manage OCM Scope and Deliverables for Various CareFirst and PMO Initiatives

  • Work with the OCM Program Director to oversee OCM scope on various CareFirst CI’s. Responsibilities include:
  • Oversee and at times (depending on program) develop OCM deliverables such as Change Management Strategy, Stakeholder Analysis, Communication Strategy, Communications Plan, Training Needs Analysis, Training Strategy, Change Impact Assessment, and Organizational Readiness Assessments
  • Review and update (as needed) Communications Strategy and Communications Plan regularly to make sure all key stakeholders are identified and being communicated to
  • Support the development and delivery of key executive level communications
  • Oversee the OCM resources assigned to the program (vendor or CF associate) and ensure they are properly utilized to meet the program’s OCM objectives

SUPERVISORY RESPONSIBILITY: Manages independent and preferred vendor OCM teams as needed on various CIs. Builds strong relationships with TOS, SBUs, and other business areas (Finance, Legal, Public Policy, HR, etc.) and preferred vendor partners.

QUALIFICATION REQUIREMENTS:

PRINCIPAL ACCOUNTABILITIES:

The Project Manager, Organizational Change Management (OCM), will support the OCM Program Director in developing and executing all of the activities within the CareFirst OCM Competency Center – including Executive Sponsorship, Strategic Communications, Stakeholder Engagement, Process Enablement, Operational Readiness, and Training activities.

This position will oversee and manage all organizational change management activities for each phase of the project life-cycle process on various CareFirst Corporate Initiatives (CIs) and internal PMO initiatives from conception/initiation through closing, in order to help corporate initiatives be embraced, adopted, and used.

Under the general supervision of the OCM Program Director, this role will be critical to the development and execution of complex and strategic organizational change management capabilities at CareFirst. Along with the OCM Program Director and other OCM practitioners, this individual will be responsible for interacting with senior level management from all areas of the company to provide organizational change management and business readiness functions as it relates to medium and large scale enterprise programs.

The following list includes the position duties but are not limited to:

Organizational Change Management Competency Center Support

  • Support the OCM Program Director to maintain the yearly goals of the OCM Competency Center. Responsibilities include:
  • Support the development, maintenance, and execution of the OCM Competency Center structure, core framework, and templates
  • Evaluate organizational change management needs for CIs
  • Support the development and execution of TOS senior executive level communications
  • Work with associate communications, provider relations, corporate training, and Strategic Business Units (SBU) training departments to help coordinate OCM Competency Center objectives and activities
  • Work with team to develop strategic partnerships with outside vendors and consultants to incorporate industry best practices, trends, processes, and products and services into current OE/OCM strategies

Corporate Initiative Organizational Change Management Planning

  • Help plan and scope Organizational Change Management (OCM) activities needed for various CareFirst CIs. Responsibilities include:
  • Work with TOS and Business Leadership to help scope change management activities needed on various CIs
  • Help identify the appropriate vendor team (as needed) and review proposed statements of work
  • Work with OCM Lead on each CI to make sure deliverables are completed on time
  • Work with corporate communications, provider relations, and training departments to help enable the CI OCM Team to be successful

Oversee and Manage OCM Scope and Deliverables for Various CareFirst and PMO Initiatives

  • Work with the OCM Program Director to oversee OCM scope on various CareFirst CI’s. Responsibilities include:
  • Oversee and at times (depending on program) develop OCM deliverables such as Change Management Strategy, Stakeholder Analysis, Communication Strategy, Communications Plan, Training Needs Analysis, Training Strategy, Change Impact Assessment, and Organizational Readiness Assessments
  • Review and update (as needed) Communications Strategy and Communications Plan regularly to make sure all key stakeholders are identified and being communicated to
  • Support the development and delivery of key executive level communications
  • Oversee the OCM resources assigned to the program (vendor or CF associate) and ensure they are properly utilized to meet the program’s OCM objectives

SUPERVISORY RESPONSIBILITY: Manages independent and preferred vendor OCM teams as needed on various CIs. Builds strong relationships with TOS, SBUs, and other business areas (Finance, Legal, Public Policy, HR, etc.) and preferred vendor partners.

QUALIFICATION REQUIREMENTS:

Required: Bachelor’s degree in Business Administration, Organizational Development or equivalent is required. Minimum of 4-6 years of relevant OCM work experience such as Strategic Communications, Organization Design, training programs (design / delivery, human capital) in a consulting environment (preferably with Big 4); or equivalent internal organizational change management consulting experience at a large organization in support of organizational transformation.

Abilities/Skills:

  • Proven track record of affecting change in large organizations across a range of operational areas to ensure sustainable difference to business operational performance
  • Management experience, including accountability for developing plans, and achieving clearly defined outcomes
  • Demonstrated success developing strategies which address future organizational effectiveness and culture/engagement opportunities at the enterprise level
  • Excellent written and oral communication skills, extensive presentation experience, with the ability to interact effectively with all levels of management including C level executives
  • Proven ability to develop change management deliverables, such as: Communications Strategy, Communications plan, business process documentation, training needs assessment, and organizational readiness assessment
  • Experience using standard change management approaches, tools, and techniques for preparing the organization to adopt changes
  • Deep experience using established Change Management  techniques to effectively generate buy-in across a large span of stakeholders
  • Strong Project Management skills
  • Strong problem-solving, organizational and facilitation skills
  • Ability to develop credibility and rapport with senior executives and manage those relations and expectations
  • Highly self-motivated and successful at working in a flexible, constantly changing, and moderately structured work environment
  • Good team player willing to participate in collaborative decision-making within and outside area of responsibility, and willing to coach others
  • Demonstrates initiative, results orientation, and commitment to continuous improvement

Preferred:  Prior Health insurance industry exposure and experience managing full OCM scope for the full lifecycle of a program

Department: Program Management Office (PMO) Program Management

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer.  It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Actual salary will be based on relevant job experience and work history.

Please visit our website to apply: www.carefirst.com/careers

PeopleSoft/Self Service/Recruiting

Must be eligible to work in the U.S. without Sponsorship

Note:  The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.

PHYSICAL DEMANDS:

The associate is primarily seated while performing the duties of the position.  Occasional walking or standing is required.  The hands are regularly used to write, type, key and handle or feel small controls and objects.  The associate must frequently talk and hear.  Weights up to 25 pounds are occasionally lifted.

Please apply before: 2/27/2017

 

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s