Help Desk Engineer / Junior Systems Admin –Segue Tech (Arlington, VA)

Help Desk Engineer / Junior Systems Admin – A1M

Segue Tech- Arlington, VA


Position Summary:The Help Desk Engineer is responsible for working on site with the customer as the initial point of contact supporting multiple large scale enterprise Department of Defense (DoD) applications. This position will be trained to provide day-to-day onsite enterprise level systems administration duties in support of our DoD client at the Pentagon.

Job Duties and Responsibilities:

  • Provide superior customer service
  • On site customer support during normal business hours
  • Web application helpdesk support on NIPR & SIPR
  • Quickly understand and troubleshoot large scale DoD applications
  • Quickly understand Air Force manpower data elements, which is the underlying data used for DoD applications
  • Follow strict configuration and change management guidelines in managing the server environment
  • Review system logs
  • User account management
  • Coordinate and facilitate weekly system outages
  • Install software and patches
  • Routinely update system documentation
  • Install and configure DoD Windows server images
  • Administer failover environments
  • Administer SAN
  • Additional tasks as required

Required Skills:

  • 1-5 years of IT Helpdesk support, including experience working with large scale applications
  • Knowledge of Windows Server 2003, 2008 and/or 2012 administration
  • Experience with or proven aptitude for the job duties described above
  • Excellent verbal and written communication in English
  • Strong client-facing skills with a customer service orientation
  • Must be a U.S. citizen and able to obtain a Secret level government security clearance
  • Must be able to obtain a CompTIA Security+ certification

Desired Skills:

    • Bachelors of Science or higher degree in a technical discipline
    • Active Secret clearance is preferred
    • Active CompTIA certification is preferred

Please visit our website,, to submit an application.


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