Arlington County Treasurer’s Office–Team Leader, Collections Unit

 

Arlington County  Treasurer’s Office is accepting applications for the following employment opportunity: Team Leader – Collections Unit

This is a full time position in the Compliance Division of the Treasurer’s Office. This employee performs complex professional administrative duties supporting tax/fee collection activities of the Treasurer’s Office. This position provides reports to the Collections Supervisor and actively assists in the management of 8 tax collectors in a call center environment. The Team Leader monitors call volume and work flow, assigns daily work and special projects, monitors performance and provides hands-on training.

Work is done in an environment of technological change and improvement. The successful candidate will be innovative, technically astute and able to complete tasks with little oversight. An aptitude for exceptional interpersonal communication is strongly desired, as well as the ability to deal with a diverse group of customers and subordinates.

SELECTION CRITERIA

Minimum: Bachelor’s degree in public administration, business administration, or field directly related to program area, plus at least one years experience in managing customer service including staff supervision and evaluation.

Substitution:
Additional qualifying experience may substitute for the education requirement on a year-for-year basis.

Desirable:

  1. a) Experience working directly with the public explaining policies, regulations and / or tax regulations to customers
  2. b) Excellent Excel and MS Word skills
  3. c) Call center experience
  4. d) Strong preference given to bilingual (Spanish/English) candidates.

Each section of the application must be completed. A resume may be attached, however, it will not substitute for the completed application. Incomplete applications will be rejected.

Competitive benefits and salary commensurate with education and experience.  Salary range $45,822.40- $69,992.00 Annually.

To Apply:  Please send resume and application to: Treasurer@arlingtonva.us; use subject line “Team-Leader Collections Unit.”    The application must be received prior to 11:59 pm on the closing date. For immediate hire; closing date February 8, 2017. EOE.

county-application-rev-12-2014

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s