Arlington County Treasurer’s Office is accepting applications for the following employment opportunity: Team Leader – Collections Unit
This is a full time position in the Compliance Division of the Treasurer’s Office. This employee performs complex professional administrative duties supporting tax/fee collection activities of the Treasurer’s Office. This position provides reports to the Collections Supervisor and actively assists in the management of 8 tax collectors in a call center environment. The Team Leader monitors call volume and work flow, assigns daily work and special projects, monitors performance and provides hands-on training.
Work is done in an environment of technological change and improvement. The successful candidate will be innovative, technically astute and able to complete tasks with little oversight. An aptitude for exceptional interpersonal communication is strongly desired, as well as the ability to deal with a diverse group of customers and subordinates.
Minimum: Bachelor’s degree in public administration, business administration, or field directly related to program area, plus at least one year’s experience in managing customer service including staff supervision and evaluation.
Substitution: Additional qualifying experience may substitute for the education requirement on a year-for-year basis.
- a) Experience working directly with the public explaining policies, regulations and / or tax regulations to customers
- b) Excellent Excel and MS Word skills
- c) Call center experience
- d) Strong preference given to bilingual (Spanish/English) candidates.
Each section of the application must be completed. A resume may be attached, however, it will not substitute for the completed application. Incomplete applications will be rejected.
Competitive benefits and salary commensurate with education and experience. Salary range $45,822.40- $69,992.00 Annually.
To Apply: Please send resume and application to: Treasurer@arlingtonva.us; use subject line “Team-Leader Collections Unit.” The application must be received prior to 11:59 pm on the closing date. For immediate hire; closing date February 8, 2017. EOE.