See Announcement for full details. Application link is below
Bank Lien Coordinator
Salary Range: $45,822.40 – $69,992.00 Annually
Work Location: 2100 Clarendon Blvd., Arlington *METRO-accessible*
The Treasurer’s Office is a dynamic, robust environment that is constantly innovating and adapting new technologies to better serve the citizens of Arlington County. The Treasurer is an elected official accountable to the citizens of Arlington County. This position reports directly to the Assistant Deputy Treasurer for Compliance. This position is a problem solver in tax enforcement and will collect all delinquent payments, issue employment liens, manage file transfers, initiate various types of enforcement action, meet with taxpayers and handle incoming calls. This position requires significant interaction with the public, both in person and on the phone. Performs complex administrative duties collecting taxes, fees and payments due to the county. Successful applicants must be goal oriented, resourceful and innovative, possess excellent oral and written communication skills, be technically astute and have the ability work with moderate oversight. The position requires proficient computer skills. Due to the sensitive nature of the information handled, attention to detail as well as discretion and good judgment are required. Experience with automated phone systems and fluency in Spanish are desired.
MAJOR RESPONSIBILITIES INCLUDE:
Provide excellent customer service
- Respond to customer inquiries in person, on the phone and via email;
- Handle stressful customer contact with empathy and professionalism;
- Find solutions for customer problems while collecting delinquent accounts.
Coordinate bank liens
- Identify accounts ready for enforcement action;
- Issue Treasurer liens to banks;
- Receive and process payments;
- Follow up on liens issued with no response;
- Extract data, create and maintain reports.
Prepare and Analyze Reports
- Prepare delinquency and collection reports with accuracy and on time;
- Develop reports as needed.
OTHER DUTIES INCLUDE:
- Cross-train in other areas of the Enforcement team;
- Represent the Compliance Division on special projects;
- Respond to inquiries from citizens, other county agencies and staff;
- Operate a cashier window as scheduled;
- Assist division management as needed.
Online application required.
Minimum: Bachelor’s degree required, plus experience working with delinquent accounts, complex computer systems, handling customer issues, public contact, and communications. Strong MS Excel skills.
Substitution: Additional qualifying experience may be substituted for the education requirement on a year-for year basis.
Desirable: Preference may be given to candidates with significant experience in one or more of the following:
a) Experience in the collection of delinquent local government revenue.
- b) Experience working with complex software systems and file transfer.
- c) Bi-lingual, Spanish / English.
Each section of the application must be completed. A resume may be attached, however, it will not substitute for the completed application.
Completion of the Supplemental Questionnaire is a requirement of the application process. Do not respond with “see resume” to any question. Incomplete applications will not be considered.
The Compliance Division is comprised of three functional areas: Collections section, Lien and Enforcement section and Court Collections section. The Compliance Division includes a call center which handles over 50,000 calls per year, an enforcement team which issues over 6,000 liens/seizures per year and a court team that initiates over 1,000 motions for judgment per year.
The primary responsibility of the Collections section is providing telephone and face-to-face customer service. This service includes answering questions about customer accounts, skip tracing, contacting debtors; performing research as needed and referring customers to other Treasurer’s Office staff members, the Department of Real Estate Assessments, or other County or State agencies as needed. The collectors are search for assets belonging to delinquent taxpayers and refer the accounts to the Lien and Enforcement section when assets are identified.
The Lien and Enforcement section is responsible for issuing third party liens to financial institutions and employers, effecting seizures against vehicles and tangible property, liquidating seized assets at public auction and managing Set-Off Debt submissions to the Department of Taxation.
The Court Collections section is responsible for collecting delinquent court fines, fees and restitution owed to Arlington and Falls Church City courts. The section also pursues unpaid county debt (taxes, parking tickets and debts to other county agencies) through Motions for Judgment in General District Court.
All applicants must submit an application to firstname.lastname@example.org. The application must be received prior to 11:59 pm on the closing date.
The examination for this position may include one or more of the following: (1) evaluation of training and experience; (2) written and oral examination; (3) performance test and (4) personal interview.
Applicants with disabilities may request reasonable accommodation during the selection process. Please call 703-228-0591 (voice) or 703-228-4613 (TTY).
HUMAN RESOURCES DEPARTMENT
2100 Clarendon Blvd, Suite 511
Arlington, VA 22201
703-228-3500 from 8:00 am – 5:00 pm, weekdays;
or e-mail email@example.com
(no resumes to this e-mail address, please)