JOB OPPORTUNITY- Resources for the Future
Desktop Support Analyst
Resources for the Future (RFF) is an independent, nonpartisan organization that conducts rigorous economic research and analysis to help leaders make better decisions and craft smarter policies about natural resources and the environment.
RFF was the first think tank devoted exclusively to natural resource and environmental issues and helped create the field of environmental and natural resource economics. Since 1952, it has provided decision makers with the tools to improve the way policy choices are made, strengthening both the environment and the economy.
We are currently seeking a Desktop Support Analyst to provide end user hardware and software support for Resources for the Future (RFF) staff. The individual will assist users with mobile device configuration and troubleshooting related to accessing RFF system resources; perform basic printer troubleshooting and maintenance; provide general and audio-visual support for events; communicate with vendors for product pricing, purchasing and support; provide basic network and connectivity troubleshooting; imaging, configuring and deploying Windows machines; acquire and test information systems to verify functionality and compatibility with existing organizational hardware and software; manage technology assets and inventory; perform basic troubleshooting of VOIP phones and phone connectivity; assist with IT projects under supervision from senior team members; provide occasional off hours support for users and events; create and manage tickets in the ticketing system; troubleshoot and support remote access to RFF systems; educating and training user on new technology solutions; and additional responsibilities as assigned.
Candidates should possess a B.S. or equivalent; 1-3 years relevant experience. In addition, candidates should have the following experience:
- Basic hardware and software troubleshooting is required
- A + or other PC certification preferred
- Experience with remote management tool (Kaseya, N-able) preferred
- Experience with statistical applications (Stata, Matlab, ArcGIS) a plus
Salary commensurate with experience. 35-hour workweek. Excellent benefits. To apply, please visit www.rff.org/jobs and submit a single PDF to include a cover letter, resume, and names of 3 professional references. REFERRED VIA ARLINGTON EMPLOYMENT CENTER JOB BOARD