Arlington Community Federal Credit Union– Member Service Representative




Position Overview

If you would feel fulfilled by working for a dynamic organization that is passionate about providing remarkable service to the Arlington Community, then you should consider a career at Arlington Community Federal Credit Union (ACFCU).  The services we provide to our members are like no other financial institution you’ve seen before.  ACFCU is currently seeking a Member Service Representative to operate in our high-volume call center.  The primary function of this position is to provide a remarkable experience to our members by assisting them with various transactions and finding solutions to meet their financial needs.  The incumbent will be responsible for cross-selling products and services and making quality referrals to the lending department.

What You’ll Bring

  • A strong passion to work with members
  • Previous call center and cross-selling experience or related financial institution experience
  • Excellent communication skills, phone demeanor and etiquette
  • Proficiency in the use of personal computers and related electronic processing equipment
  • A love for a collaborative, energetic, and member focused environment
  • The ability to multi-task and adapt to a fast paced environment
  • A strong work ethic as well as an outgoing, positive personality and a sense of humor
  • Bilingual in Spanish is a plus
  • Prior Symitar experience (preferred)

What You Can Expect From ACFCU

A REMARKABLE Organization!  We are recipients of NAFCU’s Credit Union of the Year Award and pride ourselves in having a culture that celebrates internal and external opportunity, excellent service, acting with  integrity, and loving the Arlington community.  We are proud of that!  We also offer a highly competitive compensation and benefits  package: including medical, dental, life, short and long-term disability insurance, 401k plan and profit sharing, holidays, paid time off (accruing 15   days/year), and a fun work environment.  Come join our team!  ACFCU is an equal opportunity employer.


To apply, please visit:



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