: Acentia
Functional Title: Technical Writer
Requisition: NET/DOS/CRMSITSNET/DOS_VA120525-5-1
Work Site Address: 1800 N Kent Street, Arlington, VA 22209
Acentia is a premier provider of technology and management solutions that provides state-of-the-art lifecycle information technology (IT) services to Health, Government, and Commercial IT clients.
At Acentia, we understand that our employees are our greatest asset. Our goal is to create an environment where employees can do important, purposeful work and be rewarded for individual and team success.
You will work among the best and brightest in the industry. You will be a part of an organization dedicated to advancing your career and one that embraces participation and rewards achievement. We are looking for individuals that are passionate about the mission they support and are committed to the customers they serve.
Acentia is seeking a Technical Writer to join our team.
The Technical Writer will be accountable for the overall quality of a final written deliverable. Responsible for ensuring the deliverable communicates compelling information in priority order – eliminating redundancy and incorporating differentiation and substantiation whenever possible. Primary responsibility is to contribute to billable engagements supporting customer operations deliverables including technical manuals; process documents; standard operating procedures; and, technical planning and design documents (As Is/To Be). In addition to writing/editing, responsible for final proof-read of deliverables to ensure they are error-free.
Responsibilities to include, but not be limited to the following:
• Create boilerplate content for re-use; file & store boilerplate
content to facilitate accessibility to stakeholder customers for reuse; identify applicability of boilerplate for reuse; and, tailor boilerplate to optimize fit for reuse.
Write and edit content to contain:
• Single voice; active voice
• Optimal flow and readability consistent with audience and content
level
• Consistent tense and tone
• Exacting grammar, spelling and punctuation
• Optimal word choice
• Consistent acronym management
• Proper content as discussed with the SME and/ or client
Leverage communication & collaboration tools including SharePoint to build and index a PMO- enabled document/knowledge library supporting diverse stakeholders browsing and searching for content
• Create and contribute to draft and final deliverable versions and
manage lifecycle updates
• Conduct and participate in interviews and meetings with technical
representatives and subject matter experts to gather background and technical input for deliverables and documentation
• Utilize a process for a document version control system, including
versioning of documents, peer review and approval
• Deliver documentation in hard and soft copy
• Interpret and apply technical documentation standards and policies
as required
• Ensure accuracy and quality of all released work products
• Organize and develop, or obtain, training procedure manuals and
guides and course materials such as handouts and visual materials including routine training materials like workbooks, handouts, completion certificates, course evaluation forms, and trip reports.
• Train personnel by conducting formal classroom courses, workshops,
and desk-side training.
• Produce training materials for in-house courses as appropriate.
Amend and revise materials as necessary, in order to adapt to changes that occur.
• Plan and provide training to functional area correspondence analyst
and senior leadership on document management software.
• Monitor and report the effectiveness of training.
• Actively work to enhance provided training.
• Other duties as assigned by Acentia program management
Minimum Experience:
• 4 or more years’ experience producing technical deliverables
• Minimum of 4 years of experience in a business setting providing
training support (Preferred)
• Competence with Microsoft Office Suite and Microsoft Office Outlook
(Required)
• IT and Federal Government experience a plus
Skills/Personal Qualities:
• Ability to work with technical personnel
• Excellent technical and process writing skills
• Excellent oral and written communication skills
• Excellent time management, scheduling, and organizational skills
• Ability to work in a fast-paced, dynamic environment
• Ability to interface with all levels of management
• Ability to work well independently or in a team setting
Education:
• Bachelor’s Degree (Required)
Clearance:
• Ability to pass Minimum Background Investigation (MBI)
EOE M/F/D/V
If you want the distinction and benefits that come with being employed by a world-class organization that offers you the opportunity to support critical programs essential to the continued safety and prosperity of the United States, while allowing for personal and professional growth, then we would like to hear from you….
For more details about Acentia, follow this link http://youtu.be/s8zfxHx3TNM or visit our website www.acentia.com to learn more!
To apply to this position, copy and paste this URL
(http://ITSolutions.net-apply.com/22867 ) in your browser window.
